FAS Berlin 1 Master's degree or above
2025-04-15
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工作职责
l Coordinate and conduct online and on-site (Berlin) technical training sessions on spatial multi-omics platform STOmics and MGI solutions, ensure users feel confident in using the products.
l Perform validation, demonstrations, troubleshooting, and local development for responsible STOmics and MGI products.
l Carry out the strategic/pilot project in Berlin lab.
l Support the operation and project management of the laboratory in Berlin, including project follow-up and other operational tasks.
任职资格
l Master's degree with working experience or above in molecular biology, biotechnology, biomedical engineering etc.
l Strong technical background in the spatial-omics, single cell or NGS field, master or above.
l Experience with tissue sectioning (frozen and/or FFPE), staining, and imaging is preferred
l Experience in conducting training sessions, validations, and demonstrations.
l Excellent communication and customer service skills.
l Strong organizational skills with attention to detail.
l Ability to troubleshoot and solve technical issues effectively.
l Ability to work both independently and collaboratively within a team.
FAS Australia Brisbane 1 BS/MS, PhD
2025-04-15
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工作职责
- Communicate:
l Serve as the primary liaison between customers and the company.
l Keep customers informed and trained on advancements in STOmics technology and software.
l Coordinate and conduct customer site training and demonstrations.
l Identify, document, and communicate customer issues, complaints, or concerns to management.
l Contribute to white papers and documentation to expand support content.
l Coordinate discussions of product offerings with potential and current customers.
l Prepare technical reports and presentations, both internally and externally, detailing key methodologies and results.
- Connect:
l Collaborate with customers as they develop their research using STOmics technologies.
l Foster long-term relationships through scientific discussions and collaboration.
l Maintain positive working relationships with customers, managing expectations while exceeding their needs.
l Gather and deliver strategic customer feedback, communicating use cases beyond initial product scope to Marketing and Product Development teams.
- Support:
l Conduct STOmics experiment in Australia Brisbane demo lab to enhance the customer experience with the STOmics workflow and demonstrate its performance.
l Troubleshoot issues related to users' technical skills, biochemistry/assay design, experimental design, software, and instruments.
l Interpret customer needs and identify the proper issue escalation pathway within BGI STOmics.
l Support field sales team at trade shows, seminars, and technical symposiums, including presentations and networking.
任职资格
Minimum Requirements:
l BS/MS with approx.2-4 years of life science industry experience, or PhD in the field of Molecular Biology, Genetics, Biochemistry or chemistry
l Comfortable working in a customer-facing environment.
l Demonstrable knowledge and experience with histology, NGS workflows, and data analysis software.
l Commitment to providing outstanding customer service.
l Must be self-motivated, a quick learner, dedicated to achieving excellence, and love to take on new challenges.
l Excellent organizational, analytical, and systematic troubleshooting skills.
l Strong written and verbal communication skills.
l Outstanding presentation and training skills.
l Ability to maintain records for customer sites and provide high-level feedback to management.
l English is the working language, and Mandarin proficiency is a plus
l Comfortable traveling across Australia, New Zealand, South Asia, the Middle East, and other APAC regions as needed. The main focus of the work is in the ANZ region, requiring about 50% of the time, with the rest covering the SA and ME regions, including 2-3 trips per region annually.
Preferred Qualifications:
l Previous experience as a Field Application Scientist or in customer-facing roles in the life science industry.
l Experience in Spatial Genomics or single-cell sequencing.
l Proficiency with common molecular biology bench techniques and histological practices such as ISH, IHC/IHF.
l Solid computational skills and a deep understanding of Omics data and its analysis is a plus.
l Extensive knowledge of genomics or biochemistry.
l Ability to work independently and as part of a team toward corporate goals.
